Draft policy
Cancellation & Refund Policy
This draft describes how Dostify intends to handle recharge cancellations, failed payments and call issues. Final terms require business and legal approval.
Draft — pending legal and business review
This document is a working draft and has not been legally approved. It is not a final statement of Dostify's terms or commitments. Items in [square brackets] are still to be confirmed.
1. Recharges
[State whether recharges can be cancelled or refunded once balance is credited, and any conditions.]
2. Failed or duplicate payments
If money is debited but balance isn't credited, or a payment is charged twice, contact support with the transaction reference. [State the investigation and reversal process and the indicative timeline once confirmed with the payment partner.]
3. Call issues
If a call drops, has serious audio problems, or you believe you were charged incorrectly, contact support with the approximate time of the call. [Define eligibility for balance adjustments.]
4. How to raise a request
Use in-app support or the contact page. [Add support email and any time limit for raising requests.]
5. Refund method
[State whether approved refunds return to the original payment method or as in-app balance.] Last updated: [date].